DSI Acquires FastGem to Deliver End-to-End Sales and Customer Management Solutions to Indirect Dealers

In August, DSI acquired FastGem, a dynamic, industry-leading CRM platform designed for indirect dealers. FastGem now joins DSI’s robust lineup of sales services and tools, enabling dealers to connect lead generation, sales execution, order management, and customer communications through a unified ecosystem. This strategic acquisition further strengthens DSI’s position as the premier sales enablement partner in the telecommunications and entertainment industries.

Following the successful partnership with FastGem and the launch of DSIGem earlier this year, DSI recognized an opportunity to accelerate innovation for dealers through deeper integration. The acquisition formalizes that relationship. As part of the acquisition, FastGem's founder, Chad Caldwell, has joined DSI as the VP of IT Operations. He brings 23 years of IT consulting, system architecture, and software engineering experience and will help DSI optimize its technology strategy to maximize efficiency.

"FastGem customers have already experienced the benefits of being integrated with SARA Plus," said FastGem Founder Chad Caldwell. "Now backed by DSI’s expertise as a sales enablement provider, FastGem’s value to business owners will continue to grow in the upcoming years."

The FastGem platform gives business owners complete control and visibility over their post-sale scheduling, data, and customer experience. Partner integration and data automation reduce friction between sales and installation teams, while FastGem’s direct marketing capabilities make communicating with customers seamless. With FastGem, business owners can check performance, make payments, and manage operations efficiently.

DSI will continue to make FastGem available for purchase as a standalone product. However, its greatest value is found when combining it with DSI’s expertise and services. With FastGem, DSI’s dealers now have access to resources and tools that span the entire customer journey:

1. DSI's marketing support and lead management services that help dealers generate high-quality prospects.
2. Backed by DSI's sales support teams, sellers have the information and training needed to capitalize on those opportunities.
3. Integration between DSI's proprietary order-entry system, SARA Plus, and FastGem gives dealers visibility and control over key post-sale information.

For DSI President and CEO Doug Robison, completing the sales lifecycle was the driving force behind this acquisition, "We know our dealers need more visibility and quicker access to information. By incorporating FastGem's CRM into the exceptional sales support services we already provide, DSI is now a complete solution for indirect sales dealers, making us an even stronger partner for our service providers."