DSI Announces Strategic Partnership with FastGem and Launch of DSIGem Platform

Dallas, TX — February 18, 2026 — DSI is proud to announce a new strategic partnership with FastGem and the launch of DSIGem, a purpose built platform designed to give DSI dealers greater visibility, transparency, and control across their operations.

DSIGem represents a significant step forward in how dealers interact with order, commission, and dispute data—bringing together information that has historically lived across spreadsheets, emails, and disconnected systems into a single, centralized experience.

Built to Solve Real Dealer Challenges

For years, dealers have navigated fragmented reporting, manual spreadsheets, limited visibility into order status, and time consuming commission disputes. These challenges not only slow down operations but also create uncertainty around payments, performance, and growth.

DSIGem was built specifically to address these realities.

By combining DSI’s dealer ecosystem with FastGem’s technology, DSIGem delivers a streamlined portal that replaces manual processes with clear, accessible, and actionable data. Dealers no longer need to request reports, reconcile CSV files, or wait for updates—they can see what’s happening across their business in real time.

What Dealers Get with DSIGem

At its core, DSIGem provides visibility first—giving dealers a single source of truth for orders, commissions, and disputes.

Centralized Order Visibility

Dealers can view all orders placed within the DSI and SARA Plus relationship in one place. DSIGem provides order level detail and status visibility over time, allowing dealers to track progress without relying on spreadsheets or follow up emails.

Commission and Payment Transparency

DSIGem connects commission data directly to individual orders, giving dealers a clear view of what has been paid, what is pending, and how commissions are calculated. Payment and commission files are accessible within the platform, reducing uncertainty and reconciliation time.

Unified Reporting and Dashboards

Through DSIGem’s dashboards, dealers gain a unified view across DSI, SARA Plus, and commission systems. Performance metrics can be reviewed at a high level or drilled down by order, vendor, channel, or time period, helping dealers better understand trends and performance drivers.

Dispute Management and Communication

Disputes are no longer managed through disconnected forms or email chains. DSIGem allows dealers to submit and track commission or payment disputes directly within the platform. Internal order notes are visible, dispute statuses are clearly communicated, and automated email notifications keep dealers informed as updates occur.

Together, these capabilities replace manual processes with a transparent, auditable, and always available system.

Core Access at No Cost to Dealers

All DSI dealers receive access to DSIGem’s core functionality at no cost. This ensures every dealer benefits from improved visibility, reporting, and dispute management without additional investment.

"DSIGem is a major milestone for DSI and for the partners we support every day," said Doug Robison, President and Chief Executive Officer, DSI. "This partnership with FastGem allows us to eliminate friction from the dealer experience by providing clear visibility into orders and commissions, while simplifying workflows that have traditionally been manual, fragmented, and opaque."

Optional Expansion Through FastGem

For dealers seeking broader operational capabilities, the partnership also introduces an optional upgrade to a private FastGem instance. This expanded offering integrates with DSIGem while providing dealers with a separate, dealer owned environment to manage additional aspects of their business.

With a private FastGem instance, dealers can access tools such as:

• Flexible payroll and compensation management by rep, team, package, or promotion
• Role-based access controls and customizable workflows
• Customizable, signable forms for customer verification
• Invoicing with payment links delivered via text or email
• Subscription and recurring billing tools
• Timecards, employee clock-in, and ticketing systems
• Technician scheduling with automated appointment reminders
• Inventory management and optional canvassing tools

This optional expansion is designed for dealers who are scaling and want to consolidate multiple operational systems into a single platform, while DSIGem remains the foundational visibility layer for all DSI partners.

"This partnership with DSI is focused on clarity and control for dealers," said Chad Caldwell, CEO of FastGem. "DSIGem delivers a clean, actionable view of what's happening across a dealer's business, while FastGem's expanded capabilities allow growing organizations to build scalable processes around payroll, invoicing, workflows, and team management."

Pilot Program and Ongoing Rollout

An initial pilot program involving 10 dealers is currently underway, and early feedback from these dealers is helping shape enhancements and refinements as DSIGem prepares for broader adoption.

DSIGem will be rolled out to additional DSI partners as part of the FastGem partnership launch, with continued improvements planned as usage expands and dealer needs evolve.

Looking Ahead

DSIGem reflects DSI's ongoing commitment to investing in tools that support dealer success—not just through sales enablement, but through operational clarity and confidence. By addressing long standing challenges around visibility and disputes, DSIGem helps dealers spend less time chasing information and more time growing their businesses.

Media Contact

TJ Johnson
Vice President, Marketing & Communications
DSI
Email: Communications@dsisystemsinc.com

Dealers can reach out to their DSI Account Executives for additional information, including pricing.

About DSI

DSI is a leading sales enablement, distribution, and operational support organization serving partners across the home services and telecommunications industries. DSI provides technology, tools, sales management, training, and expertise designed to help dealer partners improve performance, increase visibility, and scale their businesses efficiently.

About FastGem

FastGem is a software technology company specializing in operational, financial, and workflow management solutions for service based businesses. Its platform helps organizations gain visibility into orders, commissions, payments, and team performance while enabling scalable processes through automation and customization.