CALL CENTER SERVICE AND SUPPORT
The Tower DSI’s owned and operated call center handles over 30,000
calls a week from consumers and sellers.
The Tower has over 400 full-time agents available 7 days a week, 365 days a year.
Call center handling over
1M+ calls annually
Manages billing questions, order support, activation issues, and more
2,000+ escalations solved weekly by our dedicated escalation team
English and Spanish inbound & outbound calling
Flexible Customer Support
Deliver flexible customer support built for your network and powered by results.
Better Connected Customers
State-of-the-art support call distribution system to connect you to the right people to
assist with your needs.
Insightful
Real-Time Analysis
AI-assisted technology and powerful BI reporting tools to identify key words, trends, and KPI’s for any timeframe required, even as they unfold in real-time.
Bilingual Agents
We provide English and Spanish speaking agents.